Terms and Conditions of Hire
New Terms for the Covid-19 Pandemic
Under these unprecedented times we will be changing the way we hire out our inflatables. We will only have a selection of inflatables available for hire, some of our product range will not be available. Due to Covid - 19 our terms of hire have changed also, we have implemented these alongside our usual terms and conditions to protect you our customer and also ourselves. They are as follows -
1. Use of inflatable -
The inflatable you hire is for you're household only! Under no circumstances should anyone from outside the household use the inflatable. Do not invite family and friends around to use the inflatable. If we have any concerns regarding this we will refuse the hire immediately. We are not wanting to contribute to the spread of covid 19.
2. Symptoms -
You MUST tell us immediately if anyone in the household has had covid -19 or has / is experienced any symptoms within 14 days of the hire date. It doesn't matter if its 2,3,4,or even 5 days before the hire or even 5 minutes you must inform us by either telephone or email. If you already have the inflatable and someone starts to have symptoms of Covid 19 you must immediately stop using the inflatable and notify us straight away.
3. Setting up and taking the inflatable away -
We will only set up in gardens that are secure to stop anyone from outside the household being able to just wander in and start using the inflatable. You must have a clear access route that is gated and leads to the area where the inflatable will be situated, this applies for the set up and collection of the inflatable. This must be open for us prior to our arrival so that we do not need to open it ourselves. Once you have done this you will need to stay inside your property whilst we are setting up and taking down the inflatable. There mustn't be any object in the way of the route or on the area where the inflatable will be going. No toys, bikes, garden furniture and bins etc... should be in the way so that we do not have to touch them. You must have a outdoor socket or extension lead fully wound out ready for us to plug into.
4. Cleaning -
We have strict cleaning methods in place to help stop the spread of covid 19. You will receive an inflatable that has been disinfected and left for 4 / 5 days prior to you receiving it. We have been advised to leave items for atleast 3 days so that the inflatable is free from covid 19. The reason we are doing this is because we have been told to do so by specialists from our local authorities
6. Disclaimers and payments -
Our terms and conditions must be signed when booking online. If you book over the telephone we will need you to provide us with a email address so that we can send you our terms and conditions. Once you have received them we will need a email confirming you have read them, understand them and agree to them. If you do not do this we will not be providing you with a inflatable.
Payment for the hire of the inflatable must be made online and prior to the hire date. The reason for this is to avoid contact and so that we are not breaking any social distancing guidelines
Below are our regular terms and conditions that must be agreed to prior to the hire of any of our equipment.
1. A responsible adult (over 18 years old) must be supervising the equipment at ALL times. No person under the influence of drink or drugs should supervise or operate the equipment.
2. In the event of rain please remove children from the bouncy castle or inflatable/s and place a table or similar object over the blower/s to prevent water from being blown inside the inflatable/s DO NOT switch the blower/s off. Once the rain has stopped, please ensure that the entrance, exit and bounce area are dried with a towel before children are allowed back on as they become slippery when wet.
3. DO NOT allow anyone to bounce on the front safety step as children could easily bounce off the inflatable and get hurt. The step is there to assist users to get on and off!!
4. Ensure that no person with a history of Heart, Neck or Back Problems, High Blood Pressure, Joint or Bone weakness or any person with a history of known medical disabilities are allowed to use the equipment. Also any person who feels unwell should be removed immediately.
5. ALL shoes, glasses, jewellery and badges MUST be removed before using the equipment.
6. No party-poppers, henna, coloured streamers or “SILLY STRING” can be used near or on the equipment, as they can permanently stain. Any staining of the equipment you will be liable for any costs for repair / replacement of the equipment.
7. Climbing, hanging or sitting on side walls is DANGEROUS and MUST NOT be allowed.
8. Children should not be pushing, colliding, fighting, attempting somersaults, wrestling, running or behaving in a manner likely to cause injury, damage or distress to others or the equipment.
9. DO NOT allow anyone to be on the inflatable during inflation or deflation as this could damage both the equipment and injure the user.
10. No water or other liquid to be poured or sprayed onto the equipment (other then a reasonable amount for cleaning purposes) as it causes the surface of inflatables to be slippery, damages soft play and can result in subsequent bookings being cancelled if the equipment is too wet to be delivered.
“If equipment is deliberately soaked you will be charged double your hire fee to cover our costs in subsequent cancelled bookings and drying time.”
11. We will NOT setup in the event of heavy rain or high wind speed including gusts over 18MPH (28KM/H). In the event of weather becoming windy or the forecast worsening we have the right to come and take down any inflatable during the party / event if we are concerned that it is unsafe.
12. No smoking, barbecues, glass, food or animals on or near the equipment.
13. Reckless or boisterous behaviour must not be allowed any persons doing so will / should be remover immediately.
14. Slides should be used in a sitting position, feet first- DO NOT allow jumping from the top of the slide.
15. The hirer is responsible for safe keeping of the equipment and will be charged for any damage caused or for any items missing upon collection. Any damage caused to the equipment will be charged at an appropriate amount i.e cost of repair / replacement / lost bookings.
16. Any person under the influence of drink/drugs should not be allowed to use the inflatable.
17. Only use electrical equipment provided by us. DO NOT allow any person to interfere with, adjust or repair any electrical items, even if qualified to do so.
18. Please REMOVE SHOES before using any inflatable or soft play equipment.
19. Care should be taken with children entering and exiting ball pools. Do not allow any adult or children to stand or sit on the side. DIVING OR JUMPING IN TO A BALL POOL MUST NOT be allowed.
20. Occasionally check the anchor points to ensure they are still securely in place. DO NOT move the inflatable at any time.
21. Ensure that the inflatable is not overcrowded and limit the numbers depending on age and size of children using it. If the children are colliding into each other then it is to crowded. The safe amount (height and numbers) of children on an inflatable at one time is stated clearly on the side / front of the castle. ADULT SUPERVISION IS NECESSARY and common sense should prevail.
22. In the event that the blower stops working, ensure ALL users exit the inflatable immediately and calmly. Once everyone is off the inflatable make sure the blower tube has not come loose, the deflation zip is still closed and that nothing is obstructing the blower. Failing all this, please contact us on the telephone number at the bottom of the page for possible further assistance.
23. It is the Hirers responsibility to arrange supervision of the children during setting up and packing away. Do not allow the children to touch the equipment during setting up and packing away. Auckland Castles can not be held responsible for children getting hurt on our equipment during setting up and packing away.
24. Auckland Castles can not be held liable for any damage to property (indoors or outdoors) whilst delivering or collecting equipment. It is the Hirers responsibility to ensure that our delivery team has adequate access and clearances and that there is not obstructions or objects that could injure or hurt our delivery drivers as the hirer will be held liable..
25. It is the responsibility of the hirer to notify the delivery driver of the presence of any underground pipes or cables which may be affected by the anchor stakes for the unit.
26. No children who have been face-painted can use the equipment unless approved by us. This is due to some brands of face paint which can cause staining of units.
27. Auckland castles accepts no responsibility regarding photography of children using the equipment.
28. We reserve the right to refuse hire in the event that the Hirer or the Hirer's property is deemed unsuitable by us for example dog mess, unsuitable ground or anything that the delivery driver has concerns about. THE DELIVERY DRIVERS WORD IS FINAL.
29. If the hirer is not the land owner where the inflatable/s are to be place then please make sure as the hirer you have all the relevant permissions from that land owner as Auckland castles will not be liable for any damage to the land from the setup of the inflatable/s.
30. Only our delivery driver is authorised to collect the inflatable and under no circumstances should any of the equipment be handed over to anyone other than our delivery driver.
Disclaimer
Please note that ALL persons using this equipment do so at their own risk. The person/s or organization hiring such equipment will be responsible / liable for any damage or injury occurring from or as a result of misuse, neglect or reckless use of such equipment hired. The guidelines above are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are fully adhered to at all times.
Auckland Castles cannot accept any responsibility for any injuries sustained by anyone using the equipment hired.
I acknowledge receipt of the equipment in a good, clean condition and agree to abide by the terms and conditions listed above and return the equipment in the same condition it was received in. (Please note if the inflatable is collected in a “DIRTY / DAMAGED” condition then the person hiring it will incur a cleaning / repair charge FROM £50.00 depending on the unit hired.)